Category Archives: Entrepreneurship

Marketing Lessons from Eminem, 8 Miles Movie

I stumbled on this article a while ago, not only did I love the movie, reading about the marketing lessons in it alone, blew me away!

It talks about the different biases that humans have and how to make use of them.

Here, enjoy..

In 2002 I was driving to a hedge fund manager’s house to hopefully raise money from him. I was two hours late. This was pre-GPS and I had no cell phone. I was totally lost.

I kept playing over and over again “Lose Yourself” by Eminem.

I was afraid this was my one shot and I was blowing it. I was even crying in my car. I was going broke and I felt this was my one chance. What a loser.

Finally I got there. The hedge fund manager was dressed all in pink. His house was enormous. Maybe 20,000 square feet. His cook served us a great meal. I had made him wait two hours to eat. And he had cancer at the time. I felt really bad.

Then we played chess and it was fun and he gave me a tour of the house. One room was just for toys made in 1848. He had a squash court inside the house.

Another room had weird artifacts like the handwritten notes from when Lennon and McCartney were first writing down the lyrics for “Hey Jude.”

Another was the official signed statement by Ted Kennedy in the police station after he reported the Chappaquiddick accident that may have ultimately played a part in his decision to not run for president.

Eventually I did raise money from this manager and it started a new life for me.

But that’s not why I bring up Eminem at all.

The song “Lose Yourself” is from the movie “8 Mile.” Although I recommend it, you don’t have to see it to understand what I am about to write. I’ll give you everything you need to know.

Eminem is a genius at sales and competition and he shows it in one scene in the movie.

A scene I will break down for you line by line so you will know everything there is to know about sales, cognitive bias, and defeating your competition.

First, here’s all you need to know about the movie.

Eminem plays a poor, no-collar, self-proclaimed “white trash” guy living in a trailer park. He’s beaten on, works crappy jobs, gets betrayed, etc. But he lives to rap and break out somehow.

In the first scene he is having a “battle” against another rapper and he chokes. He gives up without saying a word. He’s known throughout the movie as someone who chokes under pressure and he seems doomed for failure.

Until he chooses himself.

The scene I will show you and then break down is the final battle in the movie. He’s the only white guy and the entire audience is black. He’s up against the reigning champion that the audience loves.

He wins the battle and I will show you how. With his techniques you can go up against any competition.

First off, watch the scene (with lyrics) before and after my explanation.

Here is the scene:

Watch it right now.

Ok, let’s break it down. How did Eminem win so easily?

Setting aside his talent for a moment (assume both sides are equally talented), Eminem used a series of cognitive biases to win the battle.

The human brain was developed over the past 400,000 years. In fact, arguably, when the brain was used more to survive in nomadic situations, humans had higher IQs then they had today.

But one very important thing is that the brain developed many biases as short-cuts to survival.

For instance, a very common one is that we have a bias towards noticing negative news over positive news.

The reason is simple: if you were in the jungle and you saw a lion to your right and an apple tree to your left, you would best ignore the apple tree and run as fast as possible away from the lion.

This is called “negativity bias” and it’s the entire reason newspapers still survive by very explicitly exploiting this bias in humans.

We no longer need those short-cuts as much. There aren’t that many lions in the street. But the brain took 400,000 years to evolve and it’s only in the past 50 years maybe that we are relatively safe from most of the dangers that threatened earlier humans.

Our technology and ideas have evolved but our brains can’t evolve fast enough to keep up with them. Consequently, these biases are used in almost every sales campaign, business, marketing campaign, movie, news, relationship, everything.

Almost all of your interactions are dominated by biases, and understanding them is helpful when calling BS on your thoughts or the actions of others.

You have to learn how to reach past the signals from the brain and develop intuition and mastery over these biases.

1) In-group Bias

Notice Eminem’s first line: “Now everybody from the 313, put your mother-f*cking hands up and follow me”.

The 313 is the area code for Detroit. And not just Detroit. It’s for blue-collar Detroit where the entire audience, and Eminem, is from.

So he wipes away the outgroup bias that might be associated with his race and he changes the conversation to “who is in 313 and who is NOT in 313”.

2) Herd Behavior

He said, “put your hands up and follow me.” Everyone starts putting their hands up without thinking. So their brain tells them that they are doing this for rational reasons.

For instance, they are now following Eminem.

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3) Availability Cascade

The brain has a tendency to believe things if they are repeated, regardless of whether or not they are true. This is called Availability Cascade.

Notice Eminem repeats his first line. After he does that he no longer needs to say “follow me.” He says, “look, look.”

He is setting up the next cognitive bias.

4) Distinction Bias Or Outgroup Bias 

Brains have a tendency to view two things as very different if they are evaluated at the same time as opposed to if they were evaluated separately.

Eminem wants his opponent “Papa Doc” to be evaluated right then as someone different from the group, even though the reality is they are all in the same group of friends with similar interests, etc.

Eminem says: “Now while he stands tough, notice that this man did not have his hands up.”

In other words, even though Papa Doc is black, like everyone in the audience, he is no longer “in the group” that Eminem has defined and commanded: the 313 group.

He has completely changed the conversation from race to area code.

5) Ambiguity Bias

He doesn’t refer to Papa Doc by name. He says “this man.” In other words, there’s “the 313 group” which we are all a part of in the audience and now there is this ambiguous man who is attempting to invade us.

Watch presidential campaign debates. A candidate will rarely refer to another candidate by name. Instead, he might say, “All of my opponents might think X, but we here know that Y is better”.

When the brain starts to view a person with ambiguity it gets confused and CAN’T MAKE CHOICES involving that ambiguity. So the person without ambiguity wins.

6) Credential Bias

Because the brain wants to take short cuts, it will look for information more from people with credentials or lineage than from people who come out of nowhere.

So, for instance, if one person was from Harvard and told you it was going to rain today and another random person told you it was going to be sunny today you might be more inclined to believe the person from Harvard.

Eminem does this subtly two lines later. He says, “one, two, three, and to the four.”

This is a direct line from Snoop Doggy Dogg’s first song with Dr. Dre, “Ain’t Nothin But a G Thing.” It is the first line in the song and perhaps one of the most well-known rap lines ever.

Eminem directly associates himself with well-known successful rappers Dr. Dre and Snoop when he uses that line.

He then uses Availability Cascade again by saying, “one Pac, two Pac, three Pac, four.” First, he’s using that one, two, three, and to the four again but this time with Pac, which refers to the rapper Tupac. So now he’s associated himself in this little battle in Detroit with three of the greatest rappers ever.

7) Ingroup/Outgroup

Eminem points to random people in the audience and says “You’re Pac, He’s Pac,” including them with himself in associating their lineages with these great rappers.

But then he points to his opponent, Papa Doc, makes a gesture like his head is being sliced off and says, “You’re Pac, NONE”. Meaning that Papa Doc has no lineage, no credibility, unlike Eminem and the audience.

8) Basic Direct Marketing: List The Objections Up Front

Any direct marketer or salesperson knows the next technique Eminem uses.

When you are selling a product, or yourself, or even going on a debate or convincing your kids to clean up their room, the person or group you are selling to is going to have easy objections.

They know those objections and you know those objections. If you don’t bring them up and they don’t bring them up then they will not buy your product.

If they bring it up before you, then it looks like you were hiding something and you just wasted a little of their time by forcing them to bring it up. So a great sales technique is to address all of the objections in advance.

Eminem’s next set of lines does this brilliantly.

He says, “I know everything he’s got to say against me.”

And then he just lists them one by one:

“I am white”
“I am a fuckin bum”
“I do live in a trailer with my mom”
“My boy, Future, is an Uncle Tom”
“I do have a dumb friend named Cheddar Bob who shot himself with his own gun”.
“I did get jumped by all six of you chumps”

And so on. He lists several more.

But at the end of the list, there’s no more criticism you can make of him. He’s addressed everything and dismissed them. In a rap battle, (or a sales pitch), if you address everything your opponent can say, he’s left with nothing to say.

When he has nothing to say, the audience, or the sales prospect, your date, your kids, whoever, will buy from you or listen to what you have to say.

Look at direct marketing letters you get in email. They all spend pages and pages addressing your concerns. This is one of the most important techniques in direct marketing.

9) Humor Bias

Eminem saves his best for last. “But I know Something About You” he says while staring at Papa Doc.

He sings it playfully, making it stand out and almost humorous. There is something called Humor Bias. People remember things that are stated humorously more than they remember serious things.

10) Extreme Outgroup

“You went to Cranbook.” And then Eminem turns to his “313 group” for emphasis as he explains what Cranbook is. “That’s a private school.”

BAM!

There’s no way now the audience can be on Papa Doc’s side but Eminem makes the outgroup even larger. “His real name’s Clarence. And his parents have a real good marriage.”

BAM and BAM! Two more things that separate Papa Doc from the crowd. He’s a nerdy guy, who goes to a rich school, and his parents are together.

Unlike probably everyone in the audience, including Eminem. No wonder Papa Doc doesn’t live in the 313, which was originally stated somewhat humorously but is now proven without a doubt.

11) Credential bias (again)

Eminmen says, “There ain’t no such thing as”… and the audience chants with him because they know exactly what he is quoting from “Halfway Crooks!” a line from a song by Mobb Deep (I did their website back in 1998), another huge East Coast rap group. So now Eminem has established lineage between himself and both the West Coast and the East Coast.

And by using the audience to say “Halfway Crooks” we’re all in the same group again while “Clarence” goes back to his home with his parents at the end of the show.

12) Scarcity

The music stops, which means Eminem has to stop and let Papa Doc have his turn. But he doesn’t. He basically says “F*ck everybody”, “F*ck y’all if you doubt me.” “I don’t wanna win. I’m outtie.”

He makes himself scarce. After establishing total credibility with the audience he basically says he doesn’t want what they have to offer.

He reduces the supply of himself by saying he’s out of there. Maybe he will never come back. Reduce the supply of yourself while demand is going up and what happens? Basic economics. Value goes up.

He’s so thoroughly dominated the battle that now, in reversal to the beginning of the movie, Papa Doc chokes. He doesn’t quite choke, though. There’s nothing left to say. Eminem has said it all for him.

There’s no way Papa Doc can raise any “objections” because Eminem has already addressed them all. All he can do is defend himself, which will give him the appearance of being weak. And he’s so thoroughly not in the “313 Group” that there is no way to get back in there.

There’s simply nothing left to say. So Eminem wins the battle.

And what does Eminem do with his victory? He can do anything.

But he walks away from the entire subculture. He walks off at the end of the movie with no connection to what he fought for.

He’s going to Choose Himself to be successful and not rely on the small-time thinking in battles in Detroit.

He’s sold 220 million records worldwide. He discovered and produced 50 Cent who has sold hundreds of millions more (and is another example of “Choose Yourself” as Robert Greene so aptly describes in his book “The 50th Law”).

Doesn’t it seem silly to analyze a rap song for ideas how to be better at sales and communicating? I don’t know. You tell me. I’ve exposed myself so much in my blog posts. In fact, I don’t hit “Publish” on something unless I’m afraid of how people will react.

When you expose yourself there are many many ways for people to attack you. People will stab you and hurt you. But you can’t create art unless you show how unique you are while being inclusive with others who share your problems.

I’m still scared when I hit publish. But I love that final feeling of risk and fear. The rush. The carriage return. Click.

—-

Update: Received the following email from Tucker Max who made a couple of points I want to include:

“James, this piece is great. That scene is literally my favorite scene in any movie ever, I know it backwards and forwards. But you missed two big lessons you could have put in: 

1. Emotional vulnerability: The final objection he lists is that Wink fucked his girlfriend. That’s the most humiliating thing any man can EVER admit–to being sexually humiliated. And he admits it, in front of a crowd. That sort of vulnerability is incredibly powerful, and it is the real turning point of that list of objections. Dude, you do that sort of thing all the time in your writing; be incredibly vulnerable. Like you, Eminem is not listing small things. He’s telling the crowd his worst pain, admitting to what no man will ever admit to. That opens them to up to accepting him and his faults, because they know he’s not bullshitting them. Unconsciously whats going on is that they are able to see their own pain because his is much greater, and his admission is so much more public. This sort of vulnerability, done right, is incredibly powerful. You skipped over that too fast. And it also sets up #2:
 

2. Courage in the face of failure: At the end of his list of objections, he says, “And I’m still standing here screaming fuck the Free World!” 

 
Free World is Papa Docs group, and they’ve systematically punked Eminem all movie, and one of them fucked his girlfriend. And now, after all of that, after the worst humiliation he could possibly suffer, he STILL has the courage to face them on stage. That is what wins the crowd, the turning point of the battle and the culmination of the movie. That moves him from the pathetic white guy into the role of underdog hero of the crowd, the underdog with courage, with real gameness, with real fight in him. Everyone wants to be a hero, and by being first vulnerable about his pain, then courageous in the face of his pain, that is what makes Eminem a hero to those people in this scene and this movie. “

Original post by James Altucher, you can follow his blog here

Commitment Bias 

If you have found yourself in situations where you are unhappy or uncomfortable with but still for some strange reason you can’t leave… May be this is why.

There is a cognitive bias called “commitment bias” that leads us to think that just because we’ve already put time and energy (or money) into something that we have to stick with it.

The most important thing to note is, you can’t reverse time. Every second that passes, is a second you can’t get back. Why then should you waste your precious time being unhappy or sad about situations that you can change?

I have been a victim of commitment bias so many times – so many times I wished I could listen to my own advise more than my fears.

Learning New Rules – Well Some Are Old!

I have always had the entrepreneur bone in me, sadly I am not what you would call an entrepreneur – well not yet anyway! I have started and been part of a number of ventures, learnt a lot of lessons, some REALLY costly and yet I still have more to learn.

This year I am crossing a MAJOR milestone in my life but before I get to the crossing line, i fugured I would as well start now making some of the changes I wanted to make in my life, try to achieve some of the things that I had planned to have achieved by the time I get to the milestone. I do not have a lot of time but I am hopeful that I can achieve a lot.

Well as far as that task goes, here is a long list of additional rules that I shall try to master in the meantime. I stumbled on this list awhile ago and have tried to follow them whenever I can, and here I am going to share them. I did not come up with these rules, James Altucher did, here!

Here is my summary;

  1. Its not fun – Yap, it hasn’t been fun at all. There have been times I have been sad and cried too and questioned myself why I chose to live this life. I have given more times that I would have ever wanted to, I am hoping to learn to accept this rule and accept that quitting or starting something else is not always the solution.
  2. Try not to hire people – I am not sure I agree with this entirely. I know that one has to know what they are good at and what they suck at, then you work with people that supplement you. But then again I tend to be a micro-manager so I have trouble getting the right people to hire. Ya, I am still confused about this rule.
  3. Get a customer – This I live by! Whatever it is that you start or are doing, it is useless unless there are people willing to pay for it. I still remember my first Item sold on Meka – I am still bummed I killed that project, I am not going to get into it now.
  4. Its ok to fail – I used to fear failing but after starting a number of ventures and most of them failing, I have learnt to embrace failing, my fear is to get to causal about failure – I still need it to scare the shit outta me.
  5. Try to be profitable from the word go! – There is always the urge to make the first sale, even if it happens at your cost but that is wrong.
  6. Love competition – it switches your beastmode on! It is also an indication that what you are working on has potential.
  7. Communicate with everyone. Employees. Customers. Investors. All the time. Every day. Employees want to know what to do, they want to know you are thinking of their overall career. At the moment I still suck at this, but I taking lessons from my girlfriend – she is friends with everyone. She keeps her connections, communicates with everyone easily.. I need that!
  8. Do everything for your customers.  – I am learnt a few pointers from Colin Asiimwe on this. He is one chap that always happy to make connections – Introductions. Ok back to doing everything for your customer… Get them girlfriends or boyfriends. Help them find other companies to meet their needs. Even introduce them to your competitors if you think a competitor can help them or if you think you are about to be fired. Always think first, “What’s going to make my customer happy?”Note: EVEN if that means introduce them to a competitor. If you are the SOURCE, then everybody comes back to the source. — thanks James
  9. Lastly but not least, reward and appreciate your customers, buy them gifts – movie tickets, dinners, you name it.
  10.  Get the whole list here – trick to rock them all is to start off with a few at the time and perfect them.

Well, go ahead and kick butt. While at it, do not forget to connect with me 😉
Follow me on twitter here @cmugume

Stay on your feet!

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These last couple of days, it is the only statement that I have told myself more times than ever. #StayOnYourFeet!

Let no one every lie to you that organizing an event and holding down two other jobs is a simple task. I have had two of my best clients complain about delayed deliveries, missed appointments and the like. This is not because I do not value their work, no! I value their work but balancing work is one of the hardest thing to do in life.

Sadly for me I am not very good with delegation, I always expect too much too soon of people that I delegate to, that I end up judging them harshly when they do not deliver to the standard that I want. This too makes me a bit of a bad manager (I am hoping that the MBA I am taking will help me with that – I think it will)

I have to say, I have been lucky to have clients that are very understanding, with the Summit just a day away, its success and everything that I have been able to do that has seen their work suffer for it, I will owe its success to them. Should it fail however… Lets not go down that road!

As I sit here trying to relax after a day that saw me talking to myself (more times that usual), slam my laptop lid like it was made of metal (luckily it didn’t get damaged in any way!) and scream at the KCB Customer Care lady when she couldn’t explain to me why my card wasn’t working when I clearly knew that there is no way she could have all the answers I needed, I just have only one thing to say… WHAT A DAY!!